Refund policy

Returning or Exchange & Lt; br & gt; Things should be deprived, in original good condition, with all Annam tags, in the original packaging. Damaged or contaminated goods will not be received and can be returned to the customer. & Lt; br & lt; br & gt; adapted to the buyer's requirements & lt; br & gt; clothing sewn according to individual peace & lt; br & gt; br & lt; br & gt; br & gt; br & gt, please note that the buyer is responsible for all other shipping fees. & lt; br & gt; To start a return or replacement of an item, please send us an e-mail to info@annam.cz with the corresponding order and order number. Please include the following information in the e-mail: & lt; br & gt; br & gt number & lt & lt; br & gt; the reason for returning \ exchange & lt; br & lt; Any relevant comments & lt; br & gt; after the return or replacement is accepted in advance, we will let you know the address to which you should send the goods by mail. The next step is to accept the item and evaluate its status. Please wait up to ten days to process an item for a return or replacement. Please note that items that are damaged or contaminated with normal wear will not be returned and can be returned to the customer. If the return or replacement is accepted, we will pay by means of the same means of payment as you used for the initial transaction, unless you expressly disagreed otherwise. Remember that it may take some time for your bank or company issuing a credit card and sending a refund. & Lt; br & gt; Depending on the payment method, the refund may take up to 5 days. & Lt; br & gt; & lt; br & gt; & lt; br & gt; br & gt; br & gt; br & gt; if your shipment is delayed, contact us at info@annam.cz & br & gt; We recommend the client to report on the missing item to his local post to help speed up the process. & Lt; br & gt; . Please note that we do not return the cost of transport, only the cost of the product in case of loss or return of the shipment. & Lt; br & gt; & lt; br & gt; BR & GT; BR & LT; BR & GT; BR & LT; BR & GT; We cannot guarantee that displaying any color on your computer's monitor will be accurate. & Lt; br & gt; & lt; br & gt; & lt; br & gt; br & gt; br & gt; br & lt; br & gt; please check your order when receiving and immediately contact us at info@annam.cz, if the item is defective, damaged or if you receive an incorrect item. You will need to prove a proof of damage or defect - a photo or video in good quality, non -recounted. Please wait up to 5 working days before we evaluate the problem. If the problem is by our fault, we will process the refund for the item or produce a new item without additional charges for shipping or product.