Terms of service
& lt; h2 & gt; These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of SonicStar s.r.o., IČO: & nbsp; 05802270 & lt; registered in the Commercial Register as a legal entity doing business, business and services not listed in Annexes 1 to 3 of the Trade Licensing Act According to § 1751 et seq. Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the “Civil Code”) & lt; -mce-fragment = "1"> & lt; p & gt; 2. These Terms and Conditions regulate the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside their business as a consumer or within its business (hereinafter referred to as the "buyer") through the web interface located on the website available on the Internet address www .vann.com. & lt;/p & gt; The provisions of the Terms and Conditions are an integral part of the purchase contract. Disputed arrangements in the Purchase Agreement take precedence over the provisions of these Terms and Conditions. & Lt; These Terms and Conditions and Purchase Agreement are concluded in Czech. & Lt; & lt;/h2 & gt; Information about goods, including the prices of individual goods and its main properties, are given for individual goods in the catalog of the online store. The prices of the goods are included, including the value added tax, all related fees and the cost of returning the goods if these goods cannot be returned by the usual postal route. Prices of goods remain valid for the time they are displayed in the online store. This provision does not exclude the negotiation of the purchase contract under individually agreed conditions. & Lt; All presentations of the goods located in the e-shop catalog is informative and the seller is not obliged to conclude a purchase contract regarding these goods. & Lt; In the online store, information about the costs associated with packaging and delivery of the goods is published. Information on the costs associated with the packaging and delivery of the goods listed in the online store only applies in cases where the goods are delivered within the territory of the Czech Republic or the Slovak Republic. & Lt; p & gt; 4. Possible discounts from the purchase price of goods cannot be combined with each other unless the seller agrees with the buyer otherwise. & Lt; ; & Lt; Strong & GT; & nbsp; order and conclusion of the purchase contract & lt;/Strong & gt; & lt; The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the purchase contract (the cost of internet connection, the costs of telephone calls), the buyer pays himself. These costs do not differ from the basic rate. & Lt;/p & gt; The buyer plans to order the goods by completing the order form. & Nbsp; & lt;/p & gt; When placing the order, the buyer selects goods, number of goods, payment and delivery method. & Lt;/p & gt; Before sending the order, the buyer is allowed to check and change the data he has invested in the order. The buyer sends the order to the seller by clicking the & lt; The data listed in the order they are deemed correct by the seller. The condition of the order is to fill in all compulsory data in the order form and the Buyer's confirmation that he has become acquainted with these Terms and Conditions. & Lt; ; 5. Immediately after receiving the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address entered when ordering. This confirmation is considered to be the conclusion of the contract. The current Terms and Conditions of the Seller are the Annex to the Confirmation. The purchase contract is concluded by confirmation of the order by the seller to the Buyer's email address. & Lt; In the event that any of the requirements listed in the order cannot be met by the Seller, it shall send to the Buyer to his / her email address. The amended offer is considered to be a new draft purchase contract and the purchase contract is concluded in such a case by confirmation of the buyer to accept this offer to the seller to his email address stated in these Terms and Conditions. & Lt;/p & gt; > & lt; p & gt; 7. All orders received by the seller are binding. The Buyer may cancel the order until the Buyer is delivered a notice of receipt of the order by the seller. The Buyer may cancel the order by telephone or email or email to the seller referred to in these Terms and Conditions. & LT;/P & GT; If there was an apparent technical error on the part of the seller at the time of the price of goods in the online store or during ordering, the seller is not obliged to deliver the goods to the buyer for this, apparently incorrect price even if the buyer has been sent automatic confirmation of receiving the order according to these Terms and Conditions. The Seller informs the buyer about the error without undue delay and sends the buyer to his / her email address. The amended offer is considered to be a new draft purchase contract and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the Seller's email address. & Lt; "1"> & Lt; Goods & lt;/strong & gt; & lt;/h2 & gt; The price of the goods and any costs associated with the delivery of goods under the Purchase Agreement can pay the buyer in the following ways: & lt;/p & gt; > & lt; lt & gt; & lt; Stripe gates, & lt;/span & gt; & lt; Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless explicitly stated otherwise, the purchase price and the costs associated with the delivery of the goods are further understood. & Lt; In the case of cashless payment, the purchase price is payable within 7 days of the conclusion of the purchase contract. & Lt; In the case of payment through the payment gateway, the buyer follows the instructions of the relevant electronic payments. & Lt; In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the seller's bank account. & Lt; The goods are delivered to the buyer to the address specified by the buyer in the order & lt;/p & gt; Data-MCE-FRAGMENT = "1"> & lt; p & gt; 8. The costs of delivery of the goods depending on the method of sending and receiving the goods are listed in the buyer's order and in the order confirmation by the seller. In the event that the method of transport is agreed on the basis of a special requirement of the buyer, the buyer shall bear risk and any additional costs associated with this way of transport. & Lt; If the seller is obliged to deliver the goods to the place specified by the Buyer in the order under the purchase contract, the buyer is obliged to take over the goods upon delivery. In the case of reasons on the part of the buyer it is necessary to deliver the goods repeatedly or otherwise other than in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, respectively. costs associated with another way of delivery. & lt;/p & gt; Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the case of any defects to notify the carrier immediately. In case of finding a breach of the packaging, indicating the unauthorized intrusion into the shipment, the buyer does not need to take over the shipment from the carrier. & Lt; The Seller shall issue a tax document - an invoice to the buyer. The tax document is sent to the Buyer's email address. & Lt; The Buyer acquires property rights to the goods by paying the entire purchase price for goods, including delivery costs, but at least the takeover of the goods. & Lt; Responsibility for random destruction, damage or loss of goods passes to the buyer at the moment of receipt of the goods or at the moment when the buyer was obliged to take over the goods, but did not do so, contrary to the purchase contract. & Lt;
& lt; P & gt; 14. If it is a custom production (own logo, smell, packaging, ...), the customer is obliged to pay the entire order in advance. At the moment of receipt of payment, the order is taken for binding, the seller begins with its implementation and can no longer be canceled or changed. & Lt; ;/p & gt;
& lt; h2 & gt; "> & lt; p & gt; 1. The buyer who concluded a purchase contract outside his business as a consumer has the right to withdraw from the purchase contract. & Lt; The withdrawal deadline is 14 days & lt; ;/Li & gt;
& lt; Li & gt; from the date of receipt of the last delivery of the goods if there are several types of goods or delivery of several parts & lt; = "1"> & lt; if & gt; & lt; "> & lt;/ul & gt; Among other things, the buyer cannot withdraw from the purchase contract: & lt;/p & gt; Provision of services if it has been met with its prior explicit consent before the expiry of the withdrawal period and the seller before the conclusion of the contract told the buyer that in this case he has no right to withdraw from the contract, & lt;/span & gt; & lt; -Mce-Fragment = "1"> & lt; lt & gt; & lt;/li & gt;
& lt; if & gt; & lt; span & gt; ) because these goods cannot be offered to other customers, & lt;/span & gt; & lt; & gt; I goods that were irreversibly mixed with other goods, & lt;/span & gt; & lt; the Civil Code. & lt;/span & gt; & lt; In order to comply with the withdrawal deadline, the buyer must send the withdrawal statement within the withdrawal period. & Lt; To withdraw from the purchase contract, the buyer can use the sample form provided by the Seller. Withdrawal from the purchase contract shall be sent by the buyer to the email in these Terms and Conditions. The Seller confirms the Buyer without delay. The buyer who withdraws from the contract is obliged to return the seller to the seller within 14 days of withdrawal. The buyer bears the costs associated with the return of the goods to the seller, even when the goods cannot be returned to its nature by the usual postal. & Lt;/p & gt; . If the buyer withdraws from the contract, the seller shall return it without delay, but no later than 14 days of withdrawal, all funds except the costs of delivery he received from him in the same way. The Seller shall return the funds received to the buyer in another way only if the buyer agrees and if it does not incur additional costs. & Lt; . If the buyer has chosen a different than the cheapest method of delivery of the goods offered by the Seller, the Seller shall return the costs of delivery of goods in the amount corresponding to the cheapest method of delivery offered. & Lt;/span & gt; & lt; 1 "> & lt; p & gt; 9. If the Buyer withdraws from the Purchase Agreement, the Seller is not obliged to return the funds received to the Buyer before the Buyer hands it over or proves that he has sent the goods to the seller. & Lt; p & gt; 10. The goods must return the buyer to the seller undamaged, unused and uncontrolled and in the original packaging. The Seller is entitled to unilaterally set out to the buyer's claim for a refund of the purchase price. & Lt; The Seller is entitled to withdraw from the Purchase Agreement due to the sale of inventories, the unavailability of the goods, or when the manufacturer, importer or supplier of the goods interrupted the production or import of the goods. The Seller immediately informs the Buyer through the e -mail address specified in the order and refunds within 14 days of the notice of withdrawal from the purchase contract all funds, including the delivery costs received on the basis of the contract. ; Span & gt; & lt; & lt; & gt; & gt;
& lt; h2 & gt; & lt; h2 & gt;
& lt; p & gt; 1. The seller corresponds to the buyer that the goods have no defects on receipt. In particular, the seller responds to the buyer that at the time the buyer took over the goods: & lt;/p & gt; ; SPAN & gt; has goods of the properties that the parties have agreed, and, if the arrangement is missing, has such qualities described by the seller or manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of advertising carried out by them, & lt;/span & gt; & lt; & gt;
& lt; if & gt; & lt; Span & gt; & lt; & gt;
& lt; if & gt; & lt; span & gt; & lt; Weights and the goods requires the requirements of legal regulations. & lt;/span & gt; "> & lt;/ul & gt; The seller has the obligations of defective performance at least to the extent that the obligations of the defective performance of the manufacturer insist. Otherwise, the Buyer is entitled to exercise the right of defect that occurs for consumer goods within twenty-four months of receipt. & Lt; 3. If it is on the goods sold, on its packaging, in the instructions attached to the goods or in the advertising in accordance with other legislation, the period for which the goods can be used shall apply, the provisions on the quality guarantee shall apply. The seller undertakes to guarantee that the goods will be eligible for a certain period of time for the usual purpose or to maintain the usual properties. If the buyer criticized the defect of the goods rightly, the deadline for exercising rights from defective performance or warranty period for which the buyer cannot use defective goods. & Lt; p & gt; 4. The provisions referred to in the previous paragraph of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear goods caused by its usual use, for the defect used appropriately to use or wear that the goods had on receipt by the buyer , or if it follows from the nature of the goods. The right of defective performance does not belong to the buyer if he knew before taking over the goods that the goods had a defect, or if the defect was caused by the buyer himself. & Lt; In the event of a defect, the buyer may submit a claim to the seller and require: & lt;/p & gt; for new goods, & li & gt;
& lt; lt & gt; Data-Mce-Fragment = "1"> & lt; p & gt; 6. The Buyer has the right to withdraw from the contract: & lt;/p & gt; goods substantial defect, & lt;/span & gt; & lt; /span & gt; & lt; & gt;
& lt; if & gt; & gt; & gt; fragment = "1"> & lt;/ul & gt; It is essential to be a breach of a contract that a contract violating the contract already knew or had to know that the other party would not conclude the contract if it was foreseen. & Lt; & lt; p & gt; 8. For defects that means insignificant breach of the contract (regardless of the defect, the buyer is entitled to removal of defect or a reasonable discount on the purchase price. & Lt;/p & gt; "1"> & lt; p & gt; 9. If a removable defect occurred repeatedly after repair (usually the third complaint for the same defect or fourth for different defects) or has a larger number of defects (usually at least three defects at the same time), the buyer has the right to claim a discount on the purchase price, exchange goods or withdraw from the contract. & lt;/p & gt; When claiming the complaint, the buyer is obliged to tell the seller what right he chose. The change of choice without the consent of the seller is only possible if the buyer has requested a repair of a defect that turns out to be irremovable. If the Buyer does not choose his right of substantial breach of the contract in time, he has the same rights as in the insignificant breach of the contract. & Lt; If the repair or replacement of goods is not possible, the buyer may request a full purchase price on the basis of the withdrawal. & Lt; If the Seller proves that the buyer knew or caused the goods before taking over the defect, the seller is not obliged to comply with the buyer's claim. & Lt; The buyer cannot claim discounted goods for the reason for which the goods are discounted. & Lt;/p & gt; The Seller is obliged to accept a complaint in the warehouse at: Pod Javory 1281/4, Prague, 148 00. The Seller is obliged to issue a written confirmation to the Buyer when the Buyer has exercised what is the content of the complaint and what method of handling the buyer requires, as well as Confirmation of the date and manner of handling the complaint, including confirmation of repair and its duration, or written justification of the rejection of the complaint. & lt; The seller or authorized employee will decide on the complaint immediately, in complex cases within 7 working days. This time limit does not include the time appropriate according to the type of product or service needed for professional assessment of the defect. Complaints, including the removal of the defect, must be settled without delay, no later than 30 days from the date of the claim, unless the seller and the buyer agree for a longer period. The futile expiry of this period is considered to be a substantial breach of the contract and the buyer has the right to withdraw from the purchase contract. The moment of claiming the complaint is the moment when the manifestation of the will of the buyer (assertion of the right of defective performance) is considered to be the seller. & Lt; The seller informs the buyer about the result of the complaint. & Lt; The right of defective performance does not belong to the buyer if the buyer knew before taking the item that the item had a defect, or if the buyer himself caused the defect. & Lt; In the case of a legitimate complaint, the buyer has the right to compensation for purposefully incurred costs incurred in connection with the claim. The Buyer may apply this right to the seller within one month after the warranty period, otherwise the court does not have to grant it. & Lt; The buyer has the choice of the method of complaint. & Lt;/p & gt; The rights and obligations of the parties regarding the rights of defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll. -mce-fragment = "1"> & lt; p & gt; 21. Other rights and obligations related to the Seller's liability for defects are regulated by the Seller's Complaints Procedure. & Lt; Strong & gt; VII. The Contracting Parties can deliver all written correspondence through e-mail. & Lt; The Buyer delivers the correspondence to the Seller to the email address specified in these Terms and Conditions. The Seller delivers the correspondence to the Buyer to the email address specified in its customer account or in the order. & Lt; Strong & gt; VIII. All the information you give in our cooperation is confidential and we will treat them. If you do not give us a written permission, we will not use data about you in a way other than to use the contract, except for the email address that business communications can be sent to you, as this procedure allows the law if you do not refuse it. These messages may only apply to similar or related goods and can be unsubscribed at any time (by sending a letter, email or click to a link in a commercial message). For this purpose, the email address will be stored for this purpose for 3 years after the conclusion of the last contract between the parties. & Lt; More detailed information on personal data protection can be found in the Personal Data Protection Policy & Lt; = "Here" rel = "noopener noreferrer" aria-describedby = "a11y-new-winddow-message" & gt; here & lt;/a & gt; & lt; H2 & gt; & lt; ix. & nbsp; out-of-court dispute resolution & lt; The Czech Trade Inspection Authority with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://adr.coi.cz/cs. Platform for addressing on-line disputes located on the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer of the purchase contract. & Lt;/p & gt; fragment = "1"> & lt; p & gt; 2. The European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.ev Europeanspotrebitel.cz is a contact point according to the European Parliament and of the Council (EU) No 524/2013 of 21 . fragment = "1"> & lt; p & gt; 3. The Seller is entitled to sell goods on the basis of a trade license. The trade inspection is carried out within its competence by the competent trade licensing office. The Czech Trade Inspection Authority carries out, inter alia, to comply with Act No. 634/1992 Coll., On Consumer Protection. & Lt; 1 "> & lt; h2 & gt; & lt; All arrangements between the seller and the buyer with the law of the Czech Republic. If the relationship established by the Purchase Agreement contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This is not affected by the consumer's rights arising from generally binding legal regulations. & Lt; In relation to the buyer, the seller is not bound by any codes of behavior within the meaning of § 1826 para. e) of the Civil Code. & lt; All rights to the Seller's website, in particular copyright rights, including the layout of the page, photos, movies, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, edit or otherwise use a website or part of it without the seller's consent. & Lt; The seller is not responsible for errors arising from third parties' interventions in the online store or as a result of its use in violation of its determination. The Buyer must not use procedures that could have a negative impact on its operation and must not carry out any activities that could allow him or third part to unauthorized or unauthorized software or other components forming an e -shop and use the online store or its parts or software equipment in a way that would be contrary to its determination or purpose. & lt; The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code. The purchase contract, including the Terms and Conditions, is archived by the seller in electronic form and is not accessible. & Lt; The Seller may change or supplement the wording of the Terms and Conditions. This provision shall not affect the rights and obligations arising during the effectiveness of the previous wording of the Terms and Conditions. & Lt; & lt;
& lt;
& lt; P & gt; 14. If it is a custom production (own logo, smell, packaging, ...), the customer is obliged to pay the entire order in advance. At the moment of receipt of payment, the order is taken for binding, the seller begins with its implementation and can no longer be canceled or changed. & Lt; ;/p & gt;
& lt; h2 & gt; "> & lt; p & gt; 1. The buyer who concluded a purchase contract outside his business as a consumer has the right to withdraw from the purchase contract. & Lt; The withdrawal deadline is 14 days & lt; ;/Li & gt;
& lt; Li & gt; from the date of receipt of the last delivery of the goods if there are several types of goods or delivery of several parts & lt; = "1"> & lt; if & gt; & lt; "> & lt;/ul & gt; Among other things, the buyer cannot withdraw from the purchase contract: & lt;/p & gt; Provision of services if it has been met with its prior explicit consent before the expiry of the withdrawal period and the seller before the conclusion of the contract told the buyer that in this case he has no right to withdraw from the contract, & lt;/span & gt; & lt; -Mce-Fragment = "1"> & lt; lt & gt; & lt;/li & gt;
& lt; if & gt; & lt; span & gt; ) because these goods cannot be offered to other customers, & lt;/span & gt; & lt; & gt; I goods that were irreversibly mixed with other goods, & lt;/span & gt; & lt; the Civil Code. & lt;/span & gt; & lt; In order to comply with the withdrawal deadline, the buyer must send the withdrawal statement within the withdrawal period. & Lt; To withdraw from the purchase contract, the buyer can use the sample form provided by the Seller. Withdrawal from the purchase contract shall be sent by the buyer to the email in these Terms and Conditions. The Seller confirms the Buyer without delay. The buyer who withdraws from the contract is obliged to return the seller to the seller within 14 days of withdrawal. The buyer bears the costs associated with the return of the goods to the seller, even when the goods cannot be returned to its nature by the usual postal. & Lt;/p & gt; . If the buyer withdraws from the contract, the seller shall return it without delay, but no later than 14 days of withdrawal, all funds except the costs of delivery he received from him in the same way. The Seller shall return the funds received to the buyer in another way only if the buyer agrees and if it does not incur additional costs. & Lt; . If the buyer has chosen a different than the cheapest method of delivery of the goods offered by the Seller, the Seller shall return the costs of delivery of goods in the amount corresponding to the cheapest method of delivery offered. & Lt;/span & gt; & lt; 1 "> & lt; p & gt; 9. If the Buyer withdraws from the Purchase Agreement, the Seller is not obliged to return the funds received to the Buyer before the Buyer hands it over or proves that he has sent the goods to the seller. & Lt; p & gt; 10. The goods must return the buyer to the seller undamaged, unused and uncontrolled and in the original packaging. The Seller is entitled to unilaterally set out to the buyer's claim for a refund of the purchase price. & Lt; The Seller is entitled to withdraw from the Purchase Agreement due to the sale of inventories, the unavailability of the goods, or when the manufacturer, importer or supplier of the goods interrupted the production or import of the goods. The Seller immediately informs the Buyer through the e -mail address specified in the order and refunds within 14 days of the notice of withdrawal from the purchase contract all funds, including the delivery costs received on the basis of the contract. ; Span & gt; & lt; & lt; & gt; & gt;
& lt; h2 & gt; & lt; h2 & gt;
& lt; p & gt; 1. The seller corresponds to the buyer that the goods have no defects on receipt. In particular, the seller responds to the buyer that at the time the buyer took over the goods: & lt;/p & gt; ; SPAN & gt; has goods of the properties that the parties have agreed, and, if the arrangement is missing, has such qualities described by the seller or manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of advertising carried out by them, & lt;/span & gt; & lt; & gt;
& lt; if & gt; & lt; Span & gt; & lt; & gt;
& lt; if & gt; & lt; span & gt; & lt; Weights and the goods requires the requirements of legal regulations. & lt;/span & gt; "> & lt;/ul & gt; The seller has the obligations of defective performance at least to the extent that the obligations of the defective performance of the manufacturer insist. Otherwise, the Buyer is entitled to exercise the right of defect that occurs for consumer goods within twenty-four months of receipt. & Lt; 3. If it is on the goods sold, on its packaging, in the instructions attached to the goods or in the advertising in accordance with other legislation, the period for which the goods can be used shall apply, the provisions on the quality guarantee shall apply. The seller undertakes to guarantee that the goods will be eligible for a certain period of time for the usual purpose or to maintain the usual properties. If the buyer criticized the defect of the goods rightly, the deadline for exercising rights from defective performance or warranty period for which the buyer cannot use defective goods. & Lt; p & gt; 4. The provisions referred to in the previous paragraph of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear goods caused by its usual use, for the defect used appropriately to use or wear that the goods had on receipt by the buyer , or if it follows from the nature of the goods. The right of defective performance does not belong to the buyer if he knew before taking over the goods that the goods had a defect, or if the defect was caused by the buyer himself. & Lt; In the event of a defect, the buyer may submit a claim to the seller and require: & lt;/p & gt; for new goods, & li & gt;
& lt; lt & gt; Data-Mce-Fragment = "1"> & lt; p & gt; 6. The Buyer has the right to withdraw from the contract: & lt;/p & gt; goods substantial defect, & lt;/span & gt; & lt; /span & gt; & lt; & gt;
& lt; if & gt; & gt; & gt; fragment = "1"> & lt;/ul & gt; It is essential to be a breach of a contract that a contract violating the contract already knew or had to know that the other party would not conclude the contract if it was foreseen. & Lt; & lt; p & gt; 8. For defects that means insignificant breach of the contract (regardless of the defect, the buyer is entitled to removal of defect or a reasonable discount on the purchase price. & Lt;/p & gt; "1"> & lt; p & gt; 9. If a removable defect occurred repeatedly after repair (usually the third complaint for the same defect or fourth for different defects) or has a larger number of defects (usually at least three defects at the same time), the buyer has the right to claim a discount on the purchase price, exchange goods or withdraw from the contract. & lt;/p & gt; When claiming the complaint, the buyer is obliged to tell the seller what right he chose. The change of choice without the consent of the seller is only possible if the buyer has requested a repair of a defect that turns out to be irremovable. If the Buyer does not choose his right of substantial breach of the contract in time, he has the same rights as in the insignificant breach of the contract. & Lt; If the repair or replacement of goods is not possible, the buyer may request a full purchase price on the basis of the withdrawal. & Lt; If the Seller proves that the buyer knew or caused the goods before taking over the defect, the seller is not obliged to comply with the buyer's claim. & Lt; The buyer cannot claim discounted goods for the reason for which the goods are discounted. & Lt;/p & gt; The Seller is obliged to accept a complaint in the warehouse at: Pod Javory 1281/4, Prague, 148 00. The Seller is obliged to issue a written confirmation to the Buyer when the Buyer has exercised what is the content of the complaint and what method of handling the buyer requires, as well as Confirmation of the date and manner of handling the complaint, including confirmation of repair and its duration, or written justification of the rejection of the complaint. & lt; The seller or authorized employee will decide on the complaint immediately, in complex cases within 7 working days. This time limit does not include the time appropriate according to the type of product or service needed for professional assessment of the defect. Complaints, including the removal of the defect, must be settled without delay, no later than 30 days from the date of the claim, unless the seller and the buyer agree for a longer period. The futile expiry of this period is considered to be a substantial breach of the contract and the buyer has the right to withdraw from the purchase contract. The moment of claiming the complaint is the moment when the manifestation of the will of the buyer (assertion of the right of defective performance) is considered to be the seller. & Lt; The seller informs the buyer about the result of the complaint. & Lt; The right of defective performance does not belong to the buyer if the buyer knew before taking the item that the item had a defect, or if the buyer himself caused the defect. & Lt; In the case of a legitimate complaint, the buyer has the right to compensation for purposefully incurred costs incurred in connection with the claim. The Buyer may apply this right to the seller within one month after the warranty period, otherwise the court does not have to grant it. & Lt; The buyer has the choice of the method of complaint. & Lt;/p & gt; The rights and obligations of the parties regarding the rights of defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll. -mce-fragment = "1"> & lt; p & gt; 21. Other rights and obligations related to the Seller's liability for defects are regulated by the Seller's Complaints Procedure. & Lt; Strong & gt; VII. The Contracting Parties can deliver all written correspondence through e-mail. & Lt; The Buyer delivers the correspondence to the Seller to the email address specified in these Terms and Conditions. The Seller delivers the correspondence to the Buyer to the email address specified in its customer account or in the order. & Lt; Strong & gt; VIII. All the information you give in our cooperation is confidential and we will treat them. If you do not give us a written permission, we will not use data about you in a way other than to use the contract, except for the email address that business communications can be sent to you, as this procedure allows the law if you do not refuse it. These messages may only apply to similar or related goods and can be unsubscribed at any time (by sending a letter, email or click to a link in a commercial message). For this purpose, the email address will be stored for this purpose for 3 years after the conclusion of the last contract between the parties. & Lt; More detailed information on personal data protection can be found in the Personal Data Protection Policy & Lt; = "Here" rel = "noopener noreferrer" aria-describedby = "a11y-new-winddow-message" & gt; here & lt;/a & gt; & lt; H2 & gt; & lt; ix. & nbsp; out-of-court dispute resolution & lt; The Czech Trade Inspection Authority with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://adr.coi.cz/cs. Platform for addressing on-line disputes located on the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer of the purchase contract. & Lt;/p & gt; fragment = "1"> & lt; p & gt; 2. The European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.ev Europeanspotrebitel.cz is a contact point according to the European Parliament and of the Council (EU) No 524/2013 of 21 . fragment = "1"> & lt; p & gt; 3. The Seller is entitled to sell goods on the basis of a trade license. The trade inspection is carried out within its competence by the competent trade licensing office. The Czech Trade Inspection Authority carries out, inter alia, to comply with Act No. 634/1992 Coll., On Consumer Protection. & Lt; 1 "> & lt; h2 & gt; & lt; All arrangements between the seller and the buyer with the law of the Czech Republic. If the relationship established by the Purchase Agreement contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This is not affected by the consumer's rights arising from generally binding legal regulations. & Lt; In relation to the buyer, the seller is not bound by any codes of behavior within the meaning of § 1826 para. e) of the Civil Code. & lt; All rights to the Seller's website, in particular copyright rights, including the layout of the page, photos, movies, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, edit or otherwise use a website or part of it without the seller's consent. & Lt; The seller is not responsible for errors arising from third parties' interventions in the online store or as a result of its use in violation of its determination. The Buyer must not use procedures that could have a negative impact on its operation and must not carry out any activities that could allow him or third part to unauthorized or unauthorized software or other components forming an e -shop and use the online store or its parts or software equipment in a way that would be contrary to its determination or purpose. & lt; The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code. The purchase contract, including the Terms and Conditions, is archived by the seller in electronic form and is not accessible. & Lt; The Seller may change or supplement the wording of the Terms and Conditions. This provision shall not affect the rights and obligations arising during the effectiveness of the previous wording of the Terms and Conditions. & Lt; & lt;
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